- Return Policy
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MPORTANT SHIPPING / RETURN POLICY NOTICE:
Please note we can only offer one delivery option as part of the Bandcamp checkout system. We have therefore chosen to use the cheapest method available for your area.
We are using tracking numbers for each package. Nevertheless, we cannot guarantee flawless tracking for international mail since certain foreign postal services do not support tracking.
Please contact us before returning an item and please choose your sizes carefully.
We offer returns on faulty, damaged items or items which are the wrong size, or if the wrong item has been sent. You will be required to cover the cost of postage to return the items.
All returns must be accompanied by original invoice / receipt and a written explanation of why you are returning the goods.
We do not accept returns of download products.
We are not responsible for mistakes made by local postal services.
We are not responsible for delayed or lost mail items. Therefore, we do not offer refunds.
Regarding shipments that include vinyl records, O.B.F - Dubquake Records is not responsible for minor cosmetic damage that may take place during shipping.
In particular, corner dings/bends are very difficult to prevent and we cannot issue refunds or replacements. Sometimes unfortunately the postal services do not handle the packages with care.
Warped, damaged and/or defective vinyl will of course be replaced or refunded.
If as a result of customer error (for example not inputting a valid delivery address) which later causes the item to not be delivered and subsequently returned to us we can offer to:
1) Offer to re-ship the item again following payment of the appropriate shipping charge.
2) Offer to refund the cost of the items less the cost of the shipping charge and less applicable merchant processor fees.
Please note that the following options do not apply if the item/s experience damage whilst in transit.
